Privacy Policy

Last updated: 1 January 2026

1. Information we collect

We collect information you provide directly, such as your name, email address, telephone number, postal address and identity verification details where required. We also collect information generated through your use of the Platform, including device identifiers, IP address, browser type, pages viewed, approximate location derived from IP address, and log data relating to logins and security events.

2. How we collect information

We collect information when you register an account, contact us, subscribe to updates, use analytics tools or interact with the Platform. We may also collect information from third parties, such as identity verification providers, where you have consented or where the law permits.

3. How we use your information

We use personal information to create and manage your account, provide and improve the Platform, operate security and fraud prevention measures, respond to enquiries, send service communications, meet legal and regulatory obligations, and, where you have opted in, send marketing material. You can withdraw marketing consent at any time using the unsubscribe option in our messages.

4. Cookies and similar technologies

The Platform uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You can manage cookies through your browser settings. Disabling some cookies may affect how certain features work.

5. Disclosure to others

We do not sell personal information. We may disclose information to service providers who help us operate the Platform, such as hosting, analytics, payment processing and customer support providers. These providers are required to protect your information and use it only for the services they provide to us. We may also disclose information where required by law, to regulators, or to protect the rights, safety or property of Worthamensa or others.

6. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the APPs, consistent with APP 8.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please protect your own credentials carefully.

8. Retention

We retain personal information only for as long as it is needed for the purposes described in this Policy or as required by law, including record-keeping obligations. When information is no longer required, we take reasonable steps to destroy it or to de-identify it.

9. Your rights

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable time and in accordance with the Privacy Act. We may need to verify your identity before providing access. In some cases we may refuse access where the law permits.

10. Complaints

If you believe we have breached the APPs, please contact us first at [email protected]. We will investigate and respond in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Children

The Platform is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so that we can take appropriate action.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be published on the Platform with an updated date. Material changes will be notified through the Platform or by email where appropriate.

13. Contact us

Privacy enquiries can be sent to Worthamensa, Queen Street 133, 3000 Melbourne, AU, by email to [email protected], or by telephone on +61 2 6008 5508.